Payment
Payments for sessions are due at the time of your appointment. If you have a balance on your account, we reserve the right to defer future appointments until the balance is paid. You may pay your balance through our portal or during your session with your counselor.
Please note: For those clients using insurance, our portal defaults to billing the insurance company for the full payment. Therefore, the balance shown as due on your account may not be accurate. Your counselor can inform you about the status of insurance processing. If you will be using insurance, please contact your insurance company before your first session to confirm if you have either a copay or a deductible you must meet before insurance covers payments. Our counselors are unable to determine this amount until after insurance has processed the claims, which may take up to 45 days.
In the event that insurance denies the claim, or if there is no coverage, if your insurance has expired, or if the type of counseling (couple’s counseling for example) is not covered by insurance, you will be responsible for the full billed amount of the session.
For your convenience, a payment authorization form will be included with your intake paperwork to keep a card on file which may be charged when a balance is due. You may use a credit, debit or HSA card for payment.
For Payment Questions: Please contact your insurance company with any questions. If you prefer to speak with our billing department, please call or email Larry Castle at 614-771-1778 or larry@pmsibas.com.
If you do not have the ability to pay online, please send payments to:
Associates in Family Care
7600 Slate Ridge Blvd.
Reynoldsburg, OH 43068